Please note, after seven days our systems may automatically re-list unpaid items. Learn more by reviewing our policies.
Explain why the item does not meet your expectations and how you would like us to handle the issue. If your item has been damaged try to include a photograph of the actual damages. We'll do our absolute best to make you happy. Make sure to include your contact and order information when you return your items.Contacting Trainz provides us a chance to resolve your issue while allowing you to keep the item.